The Watch Customer Experience in Bienne: Small Things Make a Big Difference

As you may know if you’ve been here before, I love buying pre-owned watches. The variety, the serendipity, and the story behind each piece are a lot more magical to me than a thick carpet, engineered lighting and unscratched, shiny cases. For that reason, you’re more likely to find me sniffing around the shelves at Dario’s, Charles-Louis Muri’s or the Bienne Cash Converters than sipping champagne to celebrate a purchase at an authorized dealer.